Yakka Tech Pty Ltd

This case tells us about the Information technology service firm (Yakka Tech Pty. Ltd. ) This firm provides I. T services throughout Australia and New Zealand. Basically, this firm install and upgrades enterprise software systems and related hardware on the client’s sites. To provide all these services it employees 1500 people. It has customer service division that consist of four customer contact centres serving clients within each region. Each customer service centre consists of half- dozen departments representing functional specialisations and a single department consist of more than two dozen employees. Over last five years time period Yakka tech’s customer service business has nearly doubled. But this growth not only brought positive aspects to the company, rather brought various negative consequences such as, increased customer complaints regarding poor customer services, in-enthusiastic response from the employees, conflict between employees of various departments, increased number of employee’s resignation. This not only increased the labour costs but it also showed direct impact in terms of productivity of the employees. Due to these negative consequences Yakka tech decided to increase the pay rate and keep the employees. Moreover, they also offered a share of profit with employees if they work more than two years for the company. This reduced the resignation of the employees, whatsoever, customers complaints did not end. Q1) What Symptom (s) in this case suggests that something has gone wrong? It is a fact that something went wrong, due to which this I. T service provider was unable to live up through customer’s expectation. As the business grows, it is likely that the work pressure will be more. Proper management is required to make work pressure less. Moreover, a proper channel of communication from the time of query has been made by the customer and ticket has been issued till the time it has been solved should flow. And rather than closing the ticket and re-issuing another ticket to same customer with same problem it would be effective to make a record of customer with same ticket number that could be used as future reference if some complaints or queries would be used by same customer again. Re-issuing of ticket again and again to same customer and different way of handeling same problem by same company would definitely make customer unsatisfied and ould cause more time. This is one of the symptoms that shows the initial mistake of Yakka tech. Similarly, Being I. T service provider, it should have had individual account of customer with their unique reference code that describes the type of system they are operation in their organisation. So that once customer give their refrence any employee with related department gets the ca se history of what had been done by previous colleague and what needs to be done further more. This would make it lot easier for the employees to understand the customer’s problem and solve query quicker. This is the second symptom that created customer dissatisfaction and longer time to tackle with some problem that created blockage in several departments that over loaded the work. Moreover, when the query had to deal with more than one department of the division it always created customer complaints. This was one of the major symptoms of customer’s dis satisfaction and yakka tech’s internal employee conflict. Since, every single employee were unaware of how the customer was dealt by previous employee, every single time each employee had to deal with each customer form the beginning. This would create frustration for the client. Due to work pressure and number of call waiting there was no proper communication between employees of different department. Yakka tech should had tried to figure out possible reasons for employee resignation. In many cases pay rate is not only the reason for employee’s resignation. On the other hand company’s first priority should be to deal with customer. Customers were not satisfied by the way they were served. Hence Yakka should have take a better step by talking with employees. Supervisor and managers to try identify what kind of problem they are going through to serve the customer. Another symptom that shows something went wrong was, due to lack of communication between management and employees of different division. Where employees felt they had to do what they were employed for. Same time they had to listen to number for frustrated customers and job was becoming monotonus. At this stage there should have been some role from management to step in have a meeting with employees make them cheer up and assure them to make some flexible way of working. Due to lack of such approach, despite the pay rate was increased the customer were still not satisfied and employees were working just for the sake of high payment. These were some of the symptoms that suggest something has gone wrong in Yakk tech Pty. Ltd. 2. What are the main causes of these symptoms? 2. 1 Customer complains regarding poor quality service. Unhappy customers are bad news for any company. Every single complaint from a client is a manifestation of dissatisfaction because of poor quality service. Customer complains should be considered as a major factor as it will serve as a feed back of the company IT systems infrastructure(managing customer complains). Yakka Tech’s customer service business has doubled over the past five years yet the management was not focused towards the existing complains process and how it should be handled. Customer complains of Yakka Tech need to be defined and clarify the company’s policies to establish procedures in order to satisfy their clients. The clients’ requirements need to be synchronized with the company’s resources is one of the important element in complaint handling. The complains should be addressed at the earliest and in a fair approach rather than having a defensive manner of dealing the problems. Developing a structured customer complaint management can prevent this problem. 2. 2 High employee turn over The number of employee resignation in YakkaTech contact centers has risen above industry average until eighteen months ago. It resulted in increase in labour cost due to recruiting and training of new technical staff and caused low productivity of new staves. There should be good relationship between employee satisfaction, employee turnover and customer satisfaction(better employees). Employee turnover will be high in a company if the work environment is not up to the standard, which is exactly what happened in YakkaTech and that resulted in negative effects between the relationship of the company and its customers. The management needs to understand the reasons for high employee turn over and need to take necessary steps to overcome it. Lower productivity of employees can be reduced if the employee turnover is lesser as new employees are the main reason for lower productivity. Some of the reasons for high employee turnover are poor management, low employee compensation and not considering employees quality of life. 2. 3 Poor customer service training. according to the result of an employee survey as well as informal comments since then many of the YakkaTech employees said that they find their job monotonous and have the filings for disconnection from the work they do. This has resulted in failure on customer service skills and behaviors which cause in increase in responsibilities performed by a customer service staff. So the training that company gives to the new employees should emphasize to gain patience when dealing with customers problems and giving real effort to solve it. YakkaTech should design the training programme to achieve the predetermined objectives goals and needs of the organization. Improved communication skills, retention of customers, problem solving capabilities focus on customer satisfaction and maximum and effective use of the resource available. 2. 4 Conflicts. There have been few complaints about the ongoing conflicts with people in other departments and the stress of serving dissatisfied customers. The reasons for conflicts in YakkaTech may be because departments have different objectives and if their members cant find common values and goals they cannot cooperate which fail to coordinate team action effectively. Changes take place constantly in an organization and these changes can generate emotions and employees can more easily adopt to change if they are well prepared, included and supported. Task interdependence may be another important conflict in the firm that is conflict between individuals or groups that are dependant on one another. Lack of proper communication between different divisions can cause conflict. The management can develop different approaches that fit employees’ personalities and responsibilities. Some of the conflict management skills that YakkaTech can adopt are, getting feedback from employees about the different operations of the department, assessing the source of the conflict and different conflict management styles. 2. 5 Lack of team motivation. YakkaTech’s executive team decided to raise pay raise for its customer service staff to become among the highest in the industry. They assumed that high rate would improve morale and reduce turn over and reducing hiring costs and improving productivity. Increased pay rates failed to improve morals but it did reduce employee turn over in the firm. It clearly shows that there is lack of motivation by the management to maintain effective team work and employee retention. Interesting work, appreciation, pay, good working conditions, and job security are important factors in helping to motivate. (http://www. bpir. com/employee-motivation/menu-id-71/implementation. html). Work and personal life of an employee should be given importance in the company.

Inherent Fallacies Essay

We humans live in a world were illogical fallacies run rampant. In 12 Angry Men the author illustrates everyday illogical fallacies people have in the setting of a court jury. Jurors: 3, 4, 7 and 10 have their own fallacies that are unique to them in the play; but can be found in common people in everyday people. In 12 Angry Men the illogical fallacy for Juror Number 3 is a general fallacy. This fallacy is the result of an emotional prejudice by juror 3 has as he compares the defendant with his own child. Juror 3 says in the play, You’re right. It’s the kids.  The way they are—you know? They don’t listen. I’ve got a kid. When he was eight years old, he ran away from a fight. I saw him. I was so ashamed, I told him right out, â€Å"I’m gonna make a man out of you or I’m gonna bust you up into little pieces trying. † When he was fifteen he hit me in the face. He’s big, you know. I haven’t seen him in three years. Rotten kid! You work your heart out†¦. All right, let’s get on with it. (Reginald Rose 8) His emotional prejudice gets in the way of his critically thinking through the evidence because he has emotional conflict with his own son. He is grouping all teens together because of his altercation with his son, and Juror 3 is just punishing the young man on trial because he cannot come to turns with his own failings as a parent with his child. Towards the end of the play Juror 3 is all alone on the vote count; he â€Å"looks around at all of them for a long time. They sit silently, waiting for him to speak, and all of them despise him for his stubbornness. Then, suddenly, his face contorts as if he is about to cry, and he slams his fist down on the table† †¦ (thundering) All right† (30). Juror Number 4 and 10 each has prejudices about slum dwellers. This prejudice gives way to genetic fallacies in each juror’s thinking that at the beginning of the deliberations cause them to vote guilty in the initial preliminary vote. Juror 4, for example, says, We’re missing the point here. This boy—let’s say he’s a product of a filthy neighborhood and a broken home. We can’t help that. We’re not here to go into the reasons why slums are breeding grounds for criminals. They are. I know it. So do you. The children who come out of slum backgrounds are potential menaces to society. 23) The play says that he is a man of wealth and position. We can also determine this by his attitude about people from the ghetto from his previously mentioned statement. Juror 10 is prejudice for the fact that he came from the slums,I don’t mind telling you, mister. We don’t owe him a thing. He got a fair trial, didn’t he? You know what that trial cost? He’s lucky he got it. Look, we’re all grownups here. You’re not going to tell us that we’re supposed to believe him, knowing what he is. I’ve lived among ’em all my life. You can’t believe a word they say. You know that. 5) This line of thinking also can be seen when Juror 4 tells them, â€Å"Next, the boy claims that on the way home the knife must have fallen through a hole in his coat pocket, that he never saw it again. Now there’s a story, gentlemen. You know what actually happened. The boy took the knife home and a few hours later stabbed his father with it and even remembered to wipe off the fingerprints† (9). Juror Number Seven has no need to go over the facts again; he votes with whatever the majority of the vote is deciding. Juror 7 is in a hurry to get to the play he has tickets for as noted on page 3, â€Å"Right. This better be fast. I’ve got tickets to The Seven Year Itch tonight. I must be the only guy in the whole world who hasn’t seen it yet. (He laughs and sits down. ) Okay, your honor, start the show† (3). His prejudice that gets in the way of him critically thinking through the case is selfishness, which leads to a slippery slope illogical fallacy in the play. He says to the foreman,I don’t know, most of it’s been said already. We can talk all day about this thing, but I think we’re wasting our time. Look at the kid’s record. At fifteen he was in reform school. He stole a car. He’s been arrested for mugging. He was picked up for knife-fighting. I think they said he stabbed somebody in the arm. This is a very fine boy. (7) This statement highlights the laziness of juror 7 to mean for not necessarily do any of those things correlate with killing his father. The prejudices of all jurors are the basis of the story. These prejudices lead to many illogical fallacies that are shown and resolved throughout the play for each juror. They are attempts by the author to show how every day are riddled with fallacies of logic and how people’s personal conflicts cloud their critical thinking to reason. This play suggests that we all need to examine ourselves before we rush to any type of judgment.

High School

I was born on 1998/7/5, in shanghai, china. 9 month i learned how to walk. 3 years old my first day of kindergarten. i cried but i also met a lot of cool kids. i learned to read. 4 years old i started to dance and i love dancing. 7 years old i went to elementary school and i was very exciting. i played violin for one year and then i quit. 9 years old lost my first tooth, i'm scared. 10 years old i got a first C in my life. rode my bicycle. 12 years old I went to a good middle school, and most people are very good at study. i felt i'm so lonely and tired.But after 2 weeks, i made a lot of friends and i love my life in my high school. my feet hurt, my doctor told me that i can't dance anymore, play any spots or P. E. class. 13 years old i moved to america because i got a bad score in my middle school. my parents think that i can't get into a good high school in china. most my classmates cried, i cried. i really missed them went i first came to here. but after few days, i adjusted my ne w life and i like my new school taylor middle school. however, i still miss my family members in shanghai and my friends. i still contact them. also took a lot of classes after school to improve my english. 14 years old i became a eighth grader, i felt i'm so mature. i learned a lot from this year. i started to play guitar. 15 years old i went to mils high school. i got a good grade. 19 years old i went to UC berkeley. i met my boyfriend. had a good time in UC berkely. 24 years old graduated from UC berkeley, became a good psychologist. 26 years old i got married, have a good life. 27 years old got a lot of money and had my first child. 32 years old got my second child. 70 years old i got stomach cancer. 82 years old i died from gastric cancer, i donated my organs.

(Biochip Microfluidic Vortex Chamber) and (Biochip with Integrated Essay

(Biochip Microfluidic Vortex Chamber) and (Biochip with Integrated Vertical Emitting Light Source) - Essay Example The â€Å"optical imaging technology† (Bachman, 1986) was the best materials system of its time for fabricating â€Å"photodiode arrays† (Bachman, 1986) that were used in NASA’s satellite system. Bachman considered this to be just the beginning of experimentation with microgravity for the production of semiconductors. He articulated the need for further advances in physics to improve the photoconductive properties of the detectors in order to improve the quality of the satelites Twenty years later Bachman’s optical imaging device is being applied to identify diseases, as well as, analize the chemical and biological properties of different cystals and alloys in vortex chambers. The photoconductive device described in the study offers a cost effective method of fabricating biochips when coupled with simulation software known as Comsol software.Industries outside of quasi-government agencies such as NASA are utilizing microgravity technology. The budgets of these industries are not limitless, and therefore are in need of a feasible way of applying the quantum leap in semiconductor quality that is due to the microgravity science, without incurring the considerable costs that would keep them out of the field of biotechnology. The model described in this study offers theoretical outcomes when describing modified conditions calculated in simulation software as well as the actual observed events that occur within the various chambers of the photoconductive device. The properties that were observed utilizing simulated fluidic vortex chamber device are fluid flow, concentration and diffusion, and electrical conductivity. The conditions that were modified were velocity of fluid flow, locations of fluid concentration, and length of time the fluid would be concentrated at various locations. The results that the changing conditions as described in the â€Å"incompressible Navier-Stoke equation†.

Write a memo and a unsolicited recommendation letter based on guidline Article

Write a memo and a unsolicited recommendation letter based on guidline - Article Example However, with all of this in mind, it has recently been noted that healthcare premiums have continued to rise; and eventuality that places an undue level of stress on the business and upon the employees. However, rather than merely raising the premiums across the board for all individuals in the company, it has been determined that a far more equitable and fair approach would be to raise healthcare premiums by 15% for those individuals smoke stop the underlying reason for this is not to target a specific group of people; instead, it is meant as a way of fairly representing the healthcare costs that the insurer, and by extension this company, is forced to pay. Further understanding with regards to the impacts of smoke and secondhand smoke reveals the fact that those individuals who are smokers are invariably more likely to develop a litany of different health issues. As a direct result of this, increasing the premiums for smokers is a way in which the insurance companies, and by extension this company, can continue to provide a high quality of care and a high level of reimbursement for health-related expenses for all employees. However, rather than merely punishing smokers, it is the goal of this company to reduce the overall number of individuals that smoke; maximizing the health of those individuals that work for our firm, public health, and minimizing the level of insurance premiums that are required to be paid annually. Because of this and due to the fact that it is our commitment to promote the health and well-being of each individual that is employed, we have partnered with several smoking cessation programs and will facilitate employees to sign up for these if they wish to avoid the increase in premiums that will be affected in the near future. The underlying rationale for this has to do with the fact that it is our hope that more and more people within the company will come to an understanding of the fact that smoking is

Discussion and problem solving questions Essay Example | Topics and Well Written Essays - 750 words

Discussion and problem solving questions - Essay Example It is also great storage of large digital files like digital music and digital photos/movies (http://www.iwebtool.com/what_is_dvd-rw.html). 3. With the capability to store digital music, the audio CD has revolutionized the way we play and listen to recorded music. Now music can be downloaded over the Internet and played on PCs, solid-state MP3 players, and other electronic devices. Does this signal the beginning of the end of the audio CD? Explain. Now that music can be easily down loaded from the Internet, it seems that audio CDs are actually in danger of extinction just like those vinyl LPs of old times. Young people today are incapable of listening to one whole album due to the short attention span they have. The consumers of the world today cannot be forced to buy one whole album when what they want is just that one song or music they can download from the Internet so easily (Meagher, 2009). 4. Today’s continuous speech-recognition systems are able to interpret spoken words more accurately when the user talks in phrases. Why would this approach be more accurate than discrete speech where the user speaks one word at a time with a slight separation between words? There are two types of speech recognition software; the discreet and continuous. The latter is the latest technology that is capable of reading the speech which is spoken continuously. Speech recognition is definitely helpful tool for professionals and students who are doing a lot of typing, but it is also a helpful tool for people with disability. Continuous speech recognition is better and more accurate than discreet, because it allows the user to talk in a more natural and comfortable manner, but it requires higher specified PCs. It requires higher RAM and faster processor (Davis, 1999). 5. Describe the benefits of using a notebook PC, in conjunction with an LCD projector during a formal business presentation as opposed to the traditional alternative (transparency acetates and an

Biol 232 Human Physiology - Answers to questions Essay

Biol 232 Human Physiology - Answers to questions - Essay Example In this case, the concentration of solute inside the artificial cell is equal to the solute concentration outside; hence, there is no movement of Na+ and Cl- ions across the membrane. b. Assume the membrane is permeable to both solutes; does the concentration of NaCl affect the movement of glucose through the membrane? Explain your answer. No, the concentration of NaCl will not affect the diffusion of glucose across the membrane. Solutes diffuse through the permeable membrane due to the difference in concentration per kind of solute (Saladin, 2009). That is, Na+ and Cl- ions will move across the membrane if there is difference between the NaCl concentration inside and outside the artificial cell. In the same manner, glucose molecules will move across the permeable membrane due to concentration difference of glucose inside and outside the artificial cell. Since Na+ and Cl- ions are different from glucose molecules, the NaCl concentration will not affect the diffusion of glucose across the membrane. c. Assume the membrane is permeable to both solutes, will we detect osmotic pressure in the cell after 1 hour? Explain your answer. Yes, an osmotic pressure will likely be detected due to the different concentration of glucose inside and outside the artificial cell.

The impact of GMP on your job and work environment Essay

The impact of GMP on your job and work environment - Essay Example Ps are the current good manufacturing practices followed by pharmaceutical and biotech firms to ensure the products produced meet specific requirements for identity, quality, and purity. The cGMPs are regulated by FDA under 21 Code of Federal Regulations Parts 210 and 211. Subpart G of part 211, covers the aspects of labeling and packaging control. The failure to comply with any regulation in manufacture, processing, packing, or holding of a drug shall render such drug to be adulterated, as well as the person who is responsible for the failure to comply, shall be subject to regulatory action. Packaging is the art, science and technology of manufacturing goods for sale in a cost effective manner. In the context of pharmaceuticals the packaging must preserve the product from degradation or contamination and, leakage. The particular type of packing should able to identify the product. Every individual employed in the packing of a drug product shall have education, training, and experience, or any combination thereof, to facilitate the person to perform the assigned functions. Adequate number of qualified personnel are required to perform and supervise the packing processes. It is a requirement of GMP, that owner of manufacturing authorizations set up procedures for their packaging operations to minimize the risk of cross-contamination, mix-up or substitutions. Written procedures are indispensable for the receipt, identification, storage, handling, sampling, examination, and/or testing of labeling and packaging materials. These materials are representatively sampled and examined before use. An authorized packaging instructions for each product is required. These should normally include name of the product, description of its pharmaceutical form and strength, where applicable, the pack size, description of packaging operation, including any subsidiary operations, and equipment to be used. It should also comprise in-process controls, with instructions for sampling and

ECON 3498 HW7 Assignment Example | Topics and Well Written Essays - 250 words

ECON 3498 HW7 - Assignment Example ovariance matrix without a degrees of freedom correction from a VAR(p)model, cT is a sequence indexed by the sample size T ,and φ(n, p) is a penalty function which penalizes large VAR(p) models. For the last few years, the claim that an increase in economic growth leads to an increase in inflation and that decreased growth reduces inflation. All other things being equal, an increase in economic growth must cause inflation to drop. Under the assumption of sticky nominal wages (traditional Keynesian asymmetry), negative monetary shocks have greater real impact than positive monetary shocks. According to Ravn et al (1999), sticky nominal wages will render the aggregate supply curve convex. In the extreme case, the aggregate supply curve is vertical at the point where the nominal wage is in equilibrium. A positive monetary shock will increase aggregate demand along the vertical segment of the aggregate supply curve leaving real economy unchanged, at least in the short run. Residuals from this regression show changes in the intended funds rate not taken in response to information about future economic developments. The resulting series for monetary shocks should be relatively free of both endogenous and anticipatory actions.† To measure the effects of monetary policy on output it is enough that the shock is orthogonal to output forecasts. The shock does not have to be orthogonal to price, exchange rate, or other forecasts. It may be predictable from time t information; it does not have to be a shock to agents or the Fed’s entire information

Technology and Law Enforcement Essay Example for Free

Technology and Law Enforcement Essay With advances in technology we see new and scary ways criminals commit crimes. With the introduction of cell phones and scanners years ago, criminals could listen to police radio traffic and see where and how we police were responding. No need for look outs, technology became the look out. Now in the computer age we see crimes from identity theft and hacking into computers to steal personal and corporate confidential information to cyber stalking and sexual predating to cell phone cloning. Criminals have a whole new playground and the playground as technology advances. But technology is not just for criminals. Law enforcement agencies are using technology to make police work more effective and efficient. Also police and communities are also using technology to make their communities safer. Technology and the Individual Police OfficerThe future of policing from the perspective of individual police officers is understanding how the new technology works for the individual law enforcer. There are many new technologies that are being invented and implemented in law enforcement agencies across the country. The main goal for each new technology is to improve police work. In a town in Mississippi, the local police agency received 24 refurbished computers from the Aurora, Colorado police department. The police chief in Mississippi was excited because these computers will be put into the squad cars of each officer. This new technology for this small town in Mississippi is making the law enforcement faster and more effective. The officers can now look through the databases in their squad cars. The officers do not need to call dispatch and wait for them to respond. The officer must then ask the dispatcher to look up the item or items that the officer needs to proceed with the situation. The new computers will also make writing the reports more clear and spelling is correct. Police Chief Lionel Cothern (2007) said, I dont know what we would do without computers (Gulflive, 2007, para. 7).New technology is ever present even if a new technology introduced to one law enforcement agency is new in the market or has been out for a while, if it helps the law enforcement community, it is an improvement. Wireless technology is a fast growing technology that is helping the  individual police officers as well as the agencies themselves. In San Francisco, the transit police officers have been given a wireless live video feed. The Police officers are now able to see through live video feed what is going on in approx. 39 stations and 100 miles of track (San Francisco city website, 2007). Commander Gomes said, This really is the next wave in police work (San Francisco city website, 2007). He also said, Wireless technology and intelligent video systems can offer law enforcement a powerful tool to use against criminals (San Francisco city website, 2007). This new technology allows the video link to be viewed 24 hours a day and seven days a week. The live video feeds will also allow the law enforcement in the Bay area to use facial recognition to see potential criminals and also to look into the background of people that have issues with the law. Each officer will eventually have hand held devices to use during situations that may be dangerous to them. These hand held devices allow the police officer to see what is going on in the section of track or station that an incident has happened. New technologies within the law enforcement community are a very important tool that law enforcement has to use. Individual police officers use these technologies to help them save lives including their own in the line of duty. The new technologies can be innovative or new to the law enforcement agency that uses it. The goal for these new law enforcement tools is to help solve crime faster and more efficiently. The officer will have more time in securing their safety as well as others that they protect and serve. Technology and Police AgenciesTechnology has changed this world immensely and still keeps changing it. If there were not for technology we would still be living in caves far away from sophistication that we enjoy today. By this we can conclude that technology is good for us! As good as technology may be for the ordinary citizen this is not a position of todays police departments and their leaders. There are many reasons why police officers and their superiors do not like technology. One of the first reasons that come to mind is that they simply do not react to technology well. It takes them years to get acquainted and  comfortable with using modern devices. Because of this police often find themselves trailing behind the offenders. Offenders who are skilled individuals committing acts of crime via computers, cell phones and other technologies. The problem with modern technology is not solely concentrated on apprehending offenders; it also comes in play when trying to manage an organization using these new resources. Thanks to globalization the crime also became globalized. It is much easier for the offenders to access places of interest physically and via internet to commit offenses. This is where police communication comes into play and also its network awareness. Crime is becoming globalized and police departments need to be aware of matters it traditionally is not good at. Such things are the communication between departments, local agencies and agencies from other countries. Today, compared to past, we have many available communication resources to accurately transmit wanted data information. It is important that we use these resources whether it is within our own city limits or even between the continents. Another area of interest is polices network awareness and how they are able to implement this new criminal activity into their already busy schedule. Do we need to reinvent policing and create whole new agencies or departments which sole purpose is to control and prevent internet crime? The biggest problem for the departments today is that they are simply not following the always changing technology. Police have to start looking more to the future and try to predict what will happen. Police management needs to start being more proactive instead of reactive. Technology, if used the right way, can be to our great benefit. It can increase and better many functions such as; communication, control of the officers, offenders registry and more. Technology and CommunitiesWith the further progress of technology comes new ways of streamlining crime fighting methods. These new methods are not limited to the cops on the streets, or even the sergeants and lieutenants who manage the officers in the field. No, these technologically improved  methods also enhance a communitys ability to fight crime as well. Communities usually take an active interest in the protection and safe guarding of their own. With programs such as the neighborhood watch program, communities have participated in crime prevention for years. Today however, these programs have been revolutionized by items such as the cell-phone, video cameras and internet. With these new and improved methods, community policing has advanced to an all new level. The concept of community policing is not a new philosophy. It is based on the notion that the interaction and support of the community helps control crime by having members of the community bring possible problems to the attention of police. Several examples of how technology has helped with crime prevention are as follows. Cell-phones have made staying-in-touch easier than ever. With the touch of a button you can communicate with someone on the other side of town, country and/or world. With the ease of rapid communication, comes the ability to quickly notify authorities of possible problems. For example, if a couple in the park notices an incident which looks suspicious, quick action can be taken by merely notifying the police via the trusty, ever-present cell-phone. Home protection has become more complex by utilizing technology. In years past a secure home was the one which contained a big gun and loud dog. Security of the home-front has changed for many with the addition of motion detectors, electronic keypads, and closed circuit cameras, also known as (CCTV). CCTV is the use of video cameras to monitor designated locations and broadcast the signal to a specific location. Within these specific locations are monitors which may or may not be continuously viewed. Regardless of where the signal is transmitted, the mere presence of these cameras is a deterrent. The internets role in the realm of crime, whether it be crime itself, crime fighting or crime prevention, is immeasurable. One policy that the use of technology has helped to promote is the location and notification of sex offenders. The ability to locate where, and determine how many sex offenders live in a neighborhood is important to most, especially those with children. Thanks to technology, the internet has expanded to cover even this realm. With websites such as, www.nationalalertregistry.com, the ability to obtain full names and home address of sex offenders becomes readily available. As well as names and addresses, you may also obtain detailed maps to the offenders residence, color photos helping you identify the offender, conviction information and any aliases which the offender has used in the past. The use of technology by the community has definitely changed how the general public responds to crime and the threat thereof. With these new abilities however, comes greater responsibility for the individual. For when does the ability to delve into someones background turn from righteous knowledge, to invading someones privacy? Or, when does CCTV in public places cross the line of public security and wander into the touchy realm of individual privacy?ConclusionTechnology has given criminals new ways to commit crimes. Technology has also given police advanced resources to prevent crime and catch criminals. Law enforcement must take the initiative in technology and not simply react to what criminals are doing. With the new technology police agencies enjoy they must balance these advances with the rights of citizens. Just because law enforcement can listen in on private conversations easier than ever or monitor private activity with closed circuit cameras it doesnt mean they should. References Gulflive, (2005). Police Chief Cothern. Retrieved July 3, 2007, from http://www.gulflive.com/news/mississippipress/news.ssf?/base/news/1173694579180270.xml. San Francisco, (2006), San Francisco website. Retrieved July 3, 2007, from http://www.cisco.com/web/strategy/docs/trans/roadways_transit_police.pdf.

A Letter To My Past Self English Language Essay

A Letter To My Past Self English Language Essay I might find yourself a bit taken back by reading reader from your future. I assure you are not being watch by a hidden camera and the but of a joke. I think you will agree with me, or rather yourself that education is very important to your, our future. For that reason you are preparing yourself for college. I could tell you who you are going to meet and what classes you shouldnt take, but that wouldnt fair. What I will tell you is that your field of vision will widen. Your brain will hurt and you will have many all righters. To truth of the matter is that you have the tools to be successful already. These tools will need to be sharped and taken care of a like any other tool in your garage. Of these tools writing is very important, maybe the most important of them all. To understand how to write is a key that will propel in on the road you will begin on. Through its process and constant evolution, one must embrace writing as an art form and not a chore. Language is a multifaceted tool which we use to communicate to one another. Its defined as a systematic means of communicating ideas or feelings by the use of conventionalized signs, sounds, gestures, or marks having understood meaning. As the definition suggests its more than just spoken words. Its a head nod, a thumbs up, a smile, braille, hand movements, etc. Pediatricians describe children as sponges to indicate their ability to learn from their environment. Those of us lucky enough to be raised in a household with multiple cultures can have an advantage or disadvantage depending on what we are taught. Institutions such as schools, churches, and the military have their own set of governing rules and behaviors which shape our minds and therefore also shape our usage of language. The experiences Ive had in life shaped my relationship with language, through empowering and undermining my search for self-actualization. Growing up in a bilingual family affected my speech development as a child, which lead me to mix the two languages instead of mastering them one at a time. The United States is a melting pot of difficult cultures, peoples, religions; I believe its what makes this country so great. Even though the United States does not have an official language, English is predominately used. Of course some might argue that in Florida or Texas, Spanish is more widely used, but thats another topic for another day. Being of Spanish decent can be hard and confusing at times. I am of Puerto Rican decedent and was born here in America. My mother being Puerto Rican and my step-father being Guatemalan had issues with what language I was supposed to be taught first toddler. My step-father said I should learn English first because we lived in America and everyone speaks English. My mother on the other hand wanted me to learn Spanish so that I wouldnt forget my roots. As a child hearing my mother speaking Span ish and my father speaking English hindered my communicational development. Thus the language of Spanglish was born. Im sure that Spanglish was being used before I was born, but the fact that I was combining both languages to communicate held me back in some areas. I would start a sentence in English and finish my thought in Spanish. It wasnt that I was doing it on purpose, but my mind took the easy route to finish my thought. If I couldnt find a word in English for something I wanted to say, I would just find one in Spanish and vice versus. That may have worked at home, but it didnt work so well when my Jewish pre-kindergarten teacher couldnt understand me completely. It wasnt that I was not smart enough to be in her class, or develop enough to be in pre-kindergarten. I knew my ABCs, could count to ten and knew the colors of the rainbow. The Hindering factor was that I knew them in Spanish. My inability to use the English language at that age was going to hold me back in school. I was possibly looking at a disadvantage from the start. My mother was so afraid of the school not accepting me in to kindergarten that a summer of hell awaited me. She stopped talking to me in Spanish and English became the predominate language in my home. Being that I was young and a sponge, t didnt take me long to learn the English language for my age. I was able to understand and be understood by my English speaking only teachers. That decision that my mom made resulted in another dilemma in my life which I now still deal with. Growing up in a multicultural environment confused me at times and let me to think and believe I was rootless. Am I an American or am I Puerto Rican? Do I feel comfortable speaking Spanish or English? Everyone at school spoke English, my mother once schooled started talking to talk to me in only English and no one really talked to me in Spanish besides my cheek grabbing aunts no came to visit everyone once in a while. I believed that my roots as my mother put it were slipping away from me. I felt ashamed for a long time because I think I wasnt Hispanic enough or Puerto Rican enough. Having to switch on language the way I did when I was younger put bump in my road for success. To this day I hate spelling and I rather do math. You could say a some people dont like to spell. That is a true statement, but my inability to master one language at time was very confusing. One question that my grandfather asked me repeatedly when I was younger was, How do you say that in Spanish. One instant that I remember, he was referring to my uncles Nintendo. I had asked him if it was alright if I could use the Nintendo in English. Even though he understood what I asking, he was playing a mean trick on me and proofing a point to my parents. He told me that if I could tell him how to say Nintendo in Spanish, then I was allowed to play. I had to ran to my father ask him and he told me Nintendo in English is Nintendo (with a Spanish accent) in Spanish. I felt a bit dumb, but I didnt care at the time because all I wanted to do was play Nintendo. Thinking about that time it was hard for me to have a full conversation with my grandparents without being frustrated. To a degree with was like Malcolm X writing is letters in jail, I know what I wanted say, but I had a hard time saying it in the right language. I eventually took Spanish classes to improve my Spanish speaking skills and talked more with my parents in Spanish to not lose touch with that side of myself. My enlistment in the military was not only culturally shocking, but linguistically shocking as well. Ive recently closed a chapter in life, titled The Marine Corps. It was a life altering experience which I befitted from tremendously. It was a culture shock to say the least. I mention this because there were expectations of me which I had no clue of. I was supposed to know these things, about those things, and all that overnight. One of the craziest issues I had was the language. All of my life the floor had been the floor and all of a sudden floor was now the deck. The walls were bulkheads, the windows were portholes and my shirt became my blouse. Now back on my neighborhood if you were a guy and you wore a blouse that you played for the other team, by that I mean homosexual. I slowly realized that the Marine Corps was rooted in Naval traditional and the terminology date back to ship life. After a while verything started to make sense, but that doesnt mean it became easier. I was st ill being yelled at for referring to the deck as the floor while I cleaned it. Another issue in the Marine Corps I had was speaking in the third person. Now that only last for the three months of boot camp if you ever met a Marine and asked him about the longest time of his life, he or she will problem say Marine boot camp seemed to never end. I just couldnt understand why I needed to say This recruit or recruit Perez needs to use the head instead of saying Hey I need to use the bathroom. Again those were just traditions that fitted a purpose. Whenever you spoke incorrectly the Drill Instructors made it a point to correct you with physical fitness, with that being said I was one tough and lean recruit by the end. Besides being expected to perform in boot camp and being held to a standard. The rest of my Marine Corps life was one learning experience after another. I learned that you dont address a Colonial the way you would you home boy back at home in an e-mail. Professionalism is s omething you need a lot of if you going to survived the arm forces. You are a cut about the rest; cream of the crop so that meant if you half ass work wasnt tolerated. Incomplete work, or work poorly accomplish is the same as not doing it at all. Writing professionally wasnt something I was taught, but I learned under fire. I would write an e-mail or a respond to question 3 to 5 times and had my peers look it over so I wouldnt get in trouble. That would hinder my workload output, but I wasnt being yelled at anymore for not being professional, not it was about not working fast enough. It used to scare me to know that I would have to write an e-mail and 1000 people would read it. I dreaded replies on incorrect grammar or my use of Spanglish. Yes I did use Spanish on a couple of occasion and that they go over so well. With time everything can be accomplished, and my writing skills became better, I do still try to review my work/email/face-book status updates before hitting enter, it ju st a habit now. My experience with my own culture and cultural language (Spanish), allowed me the understanding needed to embrace the Japanese culture and language. My Marine Corps life has let me different place around the world and Okinawa, Japan is included in that list. I still remember being picked up from the airport by my superiors and the long drive to base. Its a humbling experience driving around in a different country and seeing a different set of people you arent used to seeing. I was trying to read billboards, street signs, and even the menu off of the McDonalds drive through, but everything was Latin to me. Well it wasnt Latin most likely the signs were in Hiragana, Katakana, or Kanji. Hiragana, Katakana, and Kanji are 3 forms of writing that the Japanese use. My friends and I would go and interact with the people of Okinawa; we didnt like staying on base so we explored the island and what it had to offer. It wasnt easy at first, but the Okinawan people were very accepting of us becaus e we at least tried to learn the language. I carried a Romanized dictionary, to be able to say what we were trying to convey. Even though I know that I was order chicken in English, but the Japanese waitress only knew Japanese. My friend, Wesley would come to the rescue on occasion such as those if I took too long in my dictionary. He had a pocket picture book, which travelers used in different countries to express what that want. He pointed to a picture of chicken and the waitress new exactly what I wanted to order. It amazed me that images can be used to communicate the basic of thoughts. My patience in knowing that I was guest in Okinawa and that I was the one that couldnt be understood helped me better understand the people and culture of Okinawa, Japan. Language has been my double edge sword and that if I used correctly and I acknowledged and understood, but if I am careless and foolish with it and it cut you deep than anything known to man. Of course language isnt something you can pick up and slick through the air, but you can master this invisible tool. I practice when I speak, read, write, sign, and even nodding my head. It is what I do with my experiences; it is what I do with I practices that shape my mastery of it. To quote smarter man than I He who controls the language, controls the word. I believe the word word in his quote means my inner being, my inner self. To become my best self, I must be fully aware of who I am and realize I can be more. I will not be a prisoner of my own mind, for it is I that hold myself back or lets myself fly.